Frequently Asked Questions

Most frequent questions and answers
🏁 Getting Started:

Vert.run is the #1 app for runners and trail runners worldwide–we offer smart, high-quality training programs combined with real, human coaching for just $25/month. (Seriously.)

Think of it like this: we’re more personal than Strava, way less complicated than Training Peaks, and a whole lot less expensive than a private coach.

Basically, we’re that sweet spot between an expensive private coach and a generic PDF training plan that you download from the internet.

If you’re looking for high-quality training for any distance (5k to 170k!) with weekly support from a human coach, Vert.run is perfect for you. 

  • Yes! After you sign up for Vert.run Pro (our $25 USD/month subscription) your Vert.run coach will be in touch within 24 hours (or 48 if you sign up during the weekend) to learn more about you and to adjust your training program to your race date. 

Yes! We have a big selection of winter, off-season and pre-season plans. Plus. if you decide to subscribe to Vert.run Pro for $25 USD/month, you’ll get a personal Vert.run coach who will learn about your long-term goals and help you pick the right plan. You can always be working on developing a skill and improving your running game, even if there’s not a race on your calendar. Also, your Vert.run coach can help you choose your next race or goal. 

Strava just covers the “activity tracking” part of your life as a runner–and Vert.run covers everything else.

With Vert.run, you’ll get daily workouts and follow video-guided conditioning routines specifically for road, trail and ultrarunners.

Plus, with Vert.run Pro, you’ll have a real, human coach to answer any questions and offer guidance at each step of the way, and you’ll stay inspired with our trail running video workouts, Vert.run podcast, and our welcoming community.

Yes! You really get a real, human coach with your Vert.run Pro subscription! Vert.run was built for trail runners, by trail runners, and we worked hard and applied our knowledge as professional trail runners ourselves to develop technology that lightens the manual workload for your coach.

That means that your plan itself is smart, and is auto-adapted to your needs–and then, your personal Vert.run coach checks your plan, guides and encourages you along the way, and makes any other changes that you need.

It’s free to access our free training plans, content, community and more.

Or, if you want weekly guidance from a personal Vert.run coach, you can subscribe to Vert.run Pro for $25 USD / month. 

Yes, we do! Our mission is to make trail running accessible to everybody, everywhere–and a huge part of that is by offering you free, high-quality trail running training plans for beginners that adapt to your schedule, skill level and more.

Check out our training plan menu here to browse our free plans. (Tip: use the filter at the top to “see only free plans.”)

Absolutely not! Vert.run is home to people of ALL running experience levels.

We have athletes who have started with our “Couch to 5k” training plan, and have worked their way up to running their first 50k Ultramarathon…and we even have professional athletes who train with us, too, having huge results on the international stage.

Vert.run is home to every trail runner or person who wants to be a part of the trail running lifestyle. 

Great question! You can get inspired by the awesome Vert.run athletes in our community here

YES we absolutely can! In fact, that’s one of the questions we get asked the most.

We’ve helped hundreds of runners around the world cross the finish line of their first 50k ultramarathon.

The most popular Vert.run training plan for running your first ultramarathon? This one: “50k: Become an Ultrarunner.” 

The Vert.run app is available in English, French and Spanish, including all of our training plans. We also offer coaching in English, French and Spanish.

The best way to be sure that you’ve chosen the perfect plan is actually to let a Vert.run coach match you with a plan!

How? Choose any plan for now, and then sign up for Vert.run Pro–then, your personal Vert.run coach will chat with you to figure out what the perfect plan is for you.

Or, you can scroll down to our “plan matcher” on this page. 

🛫 Onboarding:

You can start a 7-day free trial for Vert.run Pro here.

After you sign up, you can expect to hear from your personal Vert.run coach within 24 hours or 48 hours if you sign up during the weekend. (Your coach is a real human being who is training/living their lives, and they reach out to each new athlete personally. That’s why your response isn’t instantaneous from them.) 🙂 

Your Vert.run coach is a real human being who has normal work hours–so if you just signed up, you can expect to hear from them within 24 hours. 🙂

Our free training plans can’t be adjusted–but if you subscribe to Vert.run Pro, the answer is yes!

After you sign up for Vert.run Pro (our $25 USD/month subscription) your personal Vert.run coach will be in touch within 24 hours to learn more about you and to adjust your training program to your race date. 

With your Vert.run Pro subscription, you can expect to hear from your personal Vert.run coach 1x per week.

When they do their weekly check-in on your training, they’ll answer any questions you’ve left them throughout the week, make any training plan adjustments that you’ve asked for, and keep a close eye on your training to make sure you’re feeling encouraged, inspired and on track. 

First of all, we hope you’ve enjoyed your free training plan! We made them with a lot of love and are so happy you’ve used them!

To upgrade to Vert.run Pro, just click here.

(Or in the Vert.run Mobile App, you can click the “UPGRADE TO PRO” button in the top right corner.

Yes, we do–and it’s a darn good deal.

Our annual Vert.run Pro plan costs $216 USD / year, which breaks down to just $18 USD / month for your training plan + coaching.

This is a great way to stay accountable and healthy all year long, because your personal Vert.run coach will work with you to make sure you recover well after each race/goal, and keep you sharp but rested in the off-season.

⚙️ Managing your account:

Yes! In the mobile app, just switch to the “weekly” training view. Then in the top menu, click “Add a workout.” Or on desktop, you’ll find the “add a workout” button to the top left of your screen.

Yes! We currently offer integrations with Garmin, Suunto, Apple Watch, and Strava.

To connect your device, click your profile photo → settings → connect your device.

Yes! To connect your Strava account to Vert.run, click your Vert.run profile photo → settings → connect your device.

If you don’t have a GPS watch, you can also use our free trail running GPS tracker! We built it ourselves. 🙂 

Our annual Vert.run Pro subscription is a great way to stay accountable and healthy all year long, because your personal Vert.run coach will work with you to make sure you recover well after each race/goal, and keep you sharp but rested in the off-season.

It’s also a darn good deal–our annual Vert.run Pro plan costs $216 USD / year, which breaks down to just $18 USD / month for your training plan + coaching. 

⚙️ Managing your Subscription:

We have 3 ways of creating a subscription in Vert.run. 

Web subscription: this subscription is created in our web app, so basically from your computer or mobile phone browser. When you sign you trough this method, we have much more capabilities of helping you to manage your subscription, like to pause, cancel, reactivate, apply discounts and much more. 

 

Android Play Store:  this subscription is what you create when you start your subscription from your Android phone, by going trough your Android Play Store Profile. We have no capability of managing your subscription with this option. 

 

iOS Subscription: Like an Android one, this subscription is managed by the store, in this case, Apple, so we have no capabilities of editing or managing your subscription. 

This situation can be caused by a couple of reasons: 

  • If you just started your subscription and you are waiting for your coach to assign the plan to your profile, give her/him some extra time, and don’t be afraid to reach out through the chat in the app to make sure your Coach knows that you are waiting for your plan. 
  • If you were in the middle of your plan and your plan disappeared, this may be caused because you logged in with the wrong account to your Vert.run app, so make sure that you are logging in with the account that you used to create your subscription. If you are unsure about the email or ID of that account, please reach out to our team at team@vert.run or reach out to your coach through the Chat. 
  • If you are sure that you are signed up with the correct account, then try the following steps: 
    • Delete the app
    • Clean your cookies and cache of your browsers or default browser on your iPhone or Android device browser. 
    • Reinstall the app. 
    • Login again. 

It all depends on how you created your subscription. 

  • Web subscription: Go to your profile on the web or app and click on your avatar picture to display the menu, then go to settings and from there you can manage your subscription. 
  • iOS subscription: Please follow these instructions to manage your iOS subscription. 
  • Android Subscription: Please, follow these instructions to manage your Android Subscription. 

It all depends on how you created your subscription. 

  • Web subscription: Go to your profile on the web or app and click on your avatar picture to display the menu, then go to settings and from there you can manage your subscription. 
  • iOS subscription: Please follow these instructions to manage your iOS subscription. 
  • Android Subscription: Please, follow these instructions to manage your Android Subscription. 

If you cancel your subscription by following the steps above, then your subscription will not be renewed. These are automatic systems that manage your subscription, so you only need to follow these simple steps to cancel your subscription so it doesn’t renew on the next billing cycle. 

Telling your coach that you are done, uninstalling the application, stopping your training, and not opening the app are not methods of cancelation, so we can’t help you with that unless you reach out to us directly to team@vert.run to help you manage your subscription.  Please expect a 3-day wait time when reaching out to our customer support team. 

We are always happy to help our customers and we do everything possible to provide the best services we can. Sadly, we can not issue a full refund for a subscription that was active and renewed since those charges are associated with company costs. This is why we can’t offer refunds in these situations. We do offer training credit for the future, so if you forgot to cancel and want to train next year, we will save that training credit for you. That being said, please you can reach out to us directly at team@vert.run and we will always study case by case, trying to find the best possible solution, just be patient and expect a response within 3 to 5 days from our team. 

🧐 About Vert.run:

Vert.run is based in the USA. We’re currently headquartered in Delaware, but are planning a move to Boulder, Colorado in 2023. (Our team is really international–check us out!)

Vert.run was started by three trail runners (and friends!) back in 2017.

Max, Moises and Kirsten worked really hard to build Vert.run from zero, and today we’ve grown to a team of 13 people working for Vert.run…and over 85,000 trail runners from over 100 countries (!) train with our trail running app. 

🏋️ Strength Coaching:

With this $39/month subscription, you will receive a full onboarding by your strength coach. This onboarding includes an introductory survey, to get to know more about you, your strengths, weaknesses, any pain, and previous or current injuries. After this first survey, you will have a 30-minute call with your strength coach. Then, your strength coach will work on your training plan.

No, running coaching and strength coaching are two different services, and even if they work together your coaches may interact to share information about you. Your strength coaching subscription does not include running coaching. If you wish to have both services, you need to add both subscriptions to your profile ($39 + $25 a month).

There’s no minimum commitment to this subscription, but we suggest to at least commit yourself for 3 months. In this way, you and your strength coach will have time get to know each other and see results of your work.

This is very personal, but we believe that you need at least 3 months. So your coach can get to know you and follow up with you.

Yes, one of the main benefits of strength training is to prevent injuries. Working with an expert you will be able to receive the guidance and support needed to execute the right training load, the right balance of weights, repetitions, and exercises and you will have answers on what to do when something hurts or doesn’t feel right.

Yes, you will have access to online guidance and support from a specialist who can design a program to help you recover from your injury.

Your strength coach will work on adjusting your training plan to fit your current training load and your next races. Depending on where you are in your season, your needs, and your objectives your program will be different. This is a great benefit of working with your own personal strength coach.

The sooner the better, but of course there are cycles for your training. Ideally, you should start working on your strength training when you are focusing on the foundation of your fitness, so before the season starts or during the winter month is the ideal time to get started. At the same time, you start your strength coaching anytime during your season and your strength coach will adapt the load to fit your current running load.

Yes, the idea is that your strength coach can communicate with your running coach. And help you identify how to adapt your strength coaching to your running schedule. The idea is that both can work together and complement each other.

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Frequently Asked Questions - Vert.run Trail running & Ultramarathon training plans by world class athletes