Frequently Asked Questions
Most frequent questions and answers
Once you’ve received your training plan, you’ll be able to review your first week in detail. This will help you understand the general structure that we’ll follow in your training plan. Every week has the same structure (for example, all your long runs will be scheduled on Saturdays.) If the training structure doesn’t fit your schedule, no worries. Send us an email to firstname.lastname@example.org with a detailed description of the changes that you would like to make. Our coaches will review and implement those changes for you. Remember that this is a “one per month option” (meaning that you can request any number of changes at once, but you can only do so once a month) so be thoughtful about the changes you decide to make.
Sure you can. Just be sure that you still have the energy and motivation to complete your trail running workouts, too. A good rule of thumb is: add extra workouts when you find yourself having both extra time and energy. And remember to always focus on quality over quantity, no matter what type of workout you’re doing.
If you’re a monthly subscriber, yes! You can switch between training plans however you’d like. Just go to your dashboard and choose the “change or restart plan” option. This will take you to your training plan menu. Of course, we do recommend that you finish a training plan once you’ve started it (unless you find it to be way to difficult or easy), since they’re designed to build your fitness over weeks. When you leave a training plan in the middle, you’ll miss key workouts; and when you start a new plan, you’ll start it from the beginning. This is to make sure that you train safely and responsibly, and that the skills you develop are built to last. We encourage you to stick out each plan, challenge yourself in a race or other personal challenge, and then to start a new plan with fresh legs.
When you first pay for your subscription, you’ll receive an invoice to the email address that you provided during the sign-up process. At the bottom of that email, there’s a message that says: “view payments, update payments or manage your account in your customer portal. Log into your account now.” So just click there, and cancel your subscription. If it’s confusing or if you’d prefer we take care of it manually, please write us directly to email@example.com and we’ll do it for you.
We always recommend that you stick pretty closely to the time, intensity and details of your training plan’s workouts. We strongly believe that “more does not equal better,” and that quality is definitely more important than quantity when it comes to trying to progress as a trail runner.
It’s important to create consistency in your everyday training. It’s way better to go for consistent, short runs over consecutive days than to have one big, long day and be tired the rest of the week. In any case, feel free to add some additional easy jogs throughout your weeks if you’d like to. If you do extend the duration of your runs, don’t go over 20% extra…and always make sure that you’re doing so for the right reasons, and not just to “do more.”
If you’re on our desktop site, you can find all your routines to the bottom right of your training plan (or in the top menu of your dashboard.) If you’re viewing from your phone, your routines are in the top right menu. Plus, here are the three routines just to make things a little easier: Core for trail running , Strength for trail running, Jumps for trail running.
We really want to hear from you, and are here to answer any questions you have. So feel free to write us to firstname.lastname@example.org, and one of our coaches will get back to you within 48 hours or fewer.
Your training plan has been designed by a team of coaches and professional trail runners with nearly a decade of experience competing in trail and ultra races. It’s important to be clear that not all of our coaches are certified as coaches or nutritionists, and that a big part of our knowledge comes from our own extensive experience as professional runners and workouts that we ourselves have tested and found useful.
If you’re a monthly subscriber to our platform, yeah! You can pause your training plan for up to 30 days. Just write us with the dates and reason to email@example.com and we’ll pause your plan for you. This will also pause your subscription charges.
First of all, if this is the case, we’re so sorry to hear that you’re injured! We’ve been there too, and it’s not the most fun. Unfortunately, injury is a possibility due to the albeit small risk associated with trail running. The first step is to shoot us a message and let us know what your injury is so that we can: 1. make sure you’re seeing a professional if you’re able to, and 2. adjust your training plan accordingly. We can pause your training plan for up to one month in order to give you time to recover correctly. Then, when you’re ready to start training again, we’ll first assign you a “back to running” training block of four weeks. This block is designed to avoid overexerting yourself after an injury and to help make sure that it doesn’t return. Then, you’ll be ready to get back at it with a strong base.
Your core and strength routines are as important as sleeping, eating and resting–they’re super important. These exercises help build strength in your muscles, ligaments, tendons and joints. This strength helps you avoid injuries; makes you stronger, more stable and more consistent; and allow you to enjoy your runs, no matter if you’re training in the mountains or the city. So please be consistent with and respect the routines. Even if you’re short on time and can only complete half the routine, it’s better than doing none of it.
In your dashboard, just click the orange “Connect to Strava” button on the top right (if you’re on desktop) or in the top right menu (if you’re on your phone.) When you click there, you’ll allow Vert.run to access the data you share via your Strava activities, and they’ll show up directly in your personal dashboard on Vert.run.
Each time you start a new training plan, we assign you a specific number of workouts. This number translates into your running streak: i.e. your goal of how many workouts to hit during your training plan. Each time you complete a workout and mark it as done, your running streak will rise by one point. You should aim for a running streak of at least 90% in order to really have completed your training plan correctly.
Yep you can–and we totally recommend it. Doing so will help you keep track of (and give you perspective on) your training and day-to-day feelings. It’s also a good place to keep track of your own progress and training process.
Yes, our training plans make wonderful gifts!
Vert.run offers eGifts for all our #Explore plans. Currently, we are not offering physical gift cards at this time.
To purchase a #Explore plan as a gift, you can head to the plan page you are interested in buying and click the “Gift this plan” button.
After the purchase has been completed, you will receive a receipt and confirmation email at the email address provided during purchase. And we will ask you when do you want us to send the eGift to the receiver. This can be done on a specific date, if the gift it’s related with a special occasion or immediately.
If you have more questions, please contact us at firstname.lastname@example.org