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Quick answers
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How do I cancel my subscription?
It depends on where you subscribed. Web: open your profile, go to Settings and manage your subscription there. iPhone: cancel in your Apple ID subscriptions (how to). Android: cancel in Google Play subscriptions (how to). We can’t cancel App Store or Google Play subscriptions for you.
Do you offer refunds?
We’re sorry, but we can’t offer refunds, and that includes renewals. The easiest way to avoid a charge you don’t want is to cancel before your next billing date. If you subscribed on iPhone or Android, Apple or Google handle the subscription, so we can’t see or change it from our side. You’ll need to manage it in your App Store or Google Play account.
My plan isn’t showing in the app.
Check you’re logged in with the same account you subscribed with, then delete and reinstall the app and log in again. Still missing? Write to team@vert.run with the email on your account.
I signed up for VertCoaching. When will I hear from my coach?
Within 24 hours, or 48 if you sign up over the weekend. Your coach will reach out to schedule your first call.
Which watches work with Vert.run?
Garmin, Suunto and COROS sync both ways. Strava imports your activities, and you can add your ITRA race results.
More answers in our FAQ.
Looking for a coach? Try coach matching. Want to share Vert.run with your community? See our ambassador program. Interested in working with us? Check jobs.
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